Free U.S. Shipping · Global Delivery Available

Refund policy

 

Hortensias Return Policy

At Hortensias, your satisfaction is our top priority. We have established a return policy that reflects our commitment to providing you with a satisfying shopping experience.

Full Refunds for Early Returns:

  • We accept returns within the first 10 days following the receipt of your purchase. If the dress is returned to us within 15 days from the date it was received, we will process a credit for future purchases.
  • To be eligible for a full refund, the item must be in "like-new" condition. This means the item must be unworn, undamaged, unaltered, salable, and with all original tags attached.
  • Return Fee Policy
    All returns will incur a $12.99 USD return fee per item. This fee will be deducted from your refund once your return is processed.

Mandatory Return for Claims:

  • In the event that you are not satisfied with your purchase and wish to make a claim, you are required to return the product to us.

Incomplete or Damaged Shipments:

  • If you receive your purchase in an incomplete or damaged condition due to shipping, please contact us via email immediately to allow us to investigate the matter thoroughly.

No Refund for Missing or defective Tags:

  • Please note that if we receive the product without the original tags attached or altered the refund will not be applicable.
  • Certain items are not returnable, which are designated as Final Sale on the item's product page and on the packing slip.

Quality Assurance:

  • We are committed to providing you with high-quality products. If you encounter any defects in our dresses, please contact our customer service team for prompt resolution.
  • Hortensias reserves the right, at its sole discretion, to determine if returned merchandise is in like new condition. Returns that do not meet our policy will not be accepted and will be returned to you.

Credit for Returns

If a return is initiated and the item is received by us within 15 days of the original delivery date, instead of a direct refund, we will process a credit to your account. This credit can be used for any future purchases with us, giving you the flexibility to choose another item that might better meet your needs.


Cancellation Policy

We understand that there may be instances where you may need to cancel your order. To ensure clarity and a streamlined process, we have outlined our cancellation policy below:

To initiate a cancellation, please contact our Customer Service via the provided email or phone number listed on our website.

Refunds will be issued to the original method of payment used during the purchase.


Cancellation Fee

All cancellations will incur a $14.99USD cancellation fee per item. This fee will help cover administrative costs associated with processing cancellations.

Cancellation Process


Return Period

Please allow a reasonable amount of time for the refund to be reflected in your account, in accordance with your bank or credit card provider's policies. Note that the refund will appear under the name of our company, LeafGreen, on your bank statement.


Customers have the right to return the purchased products within a period of seven days from the date the product is received.

Shipping 

We are located in Boulder, Colorado. Shipping schedules may vary depending on weather conditions, which affect our team's ability to travel to USPS or other stores to ship your orders.

We always strive to complete shipments within the estimated timeframe, but in case of adverse weather, we will notify you that your order may experience delays. Our team at Hortensias may encounter challenges due to climatic events, and we appreciate your understanding in these circumstances.

 

Lost packages 

In the event that your package is not delivered by USPS, despite the tracking information indicating otherwise, it is essential to initiate a claim process with USPS. To facilitate a replacement from our end, we require you to provide us with a copy of the claim. This procedure will enable us to track the situation and ensure a swift resolution.

Contact and Support:

  • If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team at info@hortensiasthelabel.com. We are here to assist you and ensure you have the best shopping experience.

At Hortensias, we appreciate your trust in our fashion, and we hope you enjoy your shopping experience with us.